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What HMRC's answers mean in plain English, and what you can check yourself. Every entry comes from a real case. Search by HMRC's code, or by what you were doing.

Signing up and connecting to HMRC

HMRC does not recognise the account for Making Tax Digital for Income Tax

HMRC say the Government Gateway account you connected is not signed up for Making Tax Digital for Income Tax under this National Insurance number.

HMRC lists a business I did not set up

HMRC have another business or property income registered under your National Insurance number. Each one needs its own quarterly updates, so FileThat shows it and offers to set it up.

Quarterly updates

HMRC says the start date does not align with the reporting type

HMRC say the start date of this update does not match the quarter type they hold for this business. Standard quarters start on 6 April and calendar quarters on 1 April.

HMRC says the submission end date cannot move backwards

HMRC already hold figures for this business up to a later date in this tax year, and an update cannot end earlier than that. Send the update that ends on or after that date instead.

HMRC says the dates go past the business cessation date

HMRC have a date recorded for when this business stopped trading, and these dates go past it. Use dates that end on or before that date. If the business has not stopped, HMRC's record needs correcting first.

Which dates should my quarterly updates have?

Every quarterly update covers the tax year so far: from 6 April on standard quarters, or from 1 April on calendar quarters, to the end of the quarter.

Year end and the tax return

HMRC says the final declaration was sent too early

The final declaration can only be made once the tax year has ended, from 6 April.

Agents and accountants

An agent is refused a task only a main agent can do

Supporting agents can send a client's quarterly updates, but HMRC do not let them view the client's tax calculation, finalise their tax position or submit their tax return.

Known HMRC problems

Problems HMRC have listed as open, which nobody can fix from their own software.